Most recent published report
Latest report on Corporate Responsibility
The ”la Caixa” Group was reorganised in July 2011: the Caixa d’Estalvis i Pensions de Barcelona passed on its banking business to Criteria CaixaCorp, which became a banking group and named itself CaixaBank.
The last Corporate Responsibility report published, referring to 2010, corresponds to the ”la Caixa” Group before its reorganisation.
Annual Report 2011
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Publications
Annual Reports
Each year ”la Caixa” prepares a Corporate Responsibility Report that explains the main initiatives undertaken in social and environmental initiatives and in good corporate governance.
Within the report are included the objectives of the organisation and their degree of achievement, as well as specific cases that explain the experience of clients or employees of the entity and new challenges in order to continue making progress.
Criteria for their preparation
la Caixa” is based on constant dialogue with its interest groups in order to determine the subjects it wishes to develop in its annual reports and, in this way, explain what the performance of the entity has been in relation to the concerns that the customers, shareholders, employees, and society in general have expressed.
Further information about the process 
The preparation process is undertaken in accordance with the guidelines of reputed international organisations, such as the United Nations Global Compact or the Global Reporting Initiative (GRI), an organisation that has developed a series of voluntary standards for preparing sustainability reports. “la Caixa” applies them to a degree of maximum requirement, A+.
The report is then verified by an external independent auditor.
Access to previous reports:
Material issues
The selection of the contents of the Corporate Responsibility Report is the result of a painstaking process of identification of the questions that are most important for each stakeholder and the subsequent selection of the most significant subjects for the strategy of ”la Caixa”.
The objective is to respond to the concerns of society on those social and environmental subjects and on the question of good corporate governance, which the Entity can influence or control in a significant way and which affect its present and/or future activity.
First step: Identifying issues to include
The selection process is fundamental in the direct dialogue with stakeholders’ representatives, following a procedure based on the AA1000 standard, in the compilation of external information and in the objectives laid out in the Entity’s corporate responsibility policy.
The main sources for gathering information are:
- Internal business priorities.
- Relations, dialogue and meetings with stakeholders.
- Internal dialogue with areas and subsidiaries of the bank.
- Shared practice and main themes common to the sector.
- Authorities from the academic world.
- The review of policies and practice in earlier years.
- The main standards in the subject.
- Themes and public debates in society.
Access to the channels of dialogue with stakeholders
| Channels of communication with stakeholders |
Channel |
|---|---|
| Customers |
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| Employees |
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| Suppliers |
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| Society and environment |
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Further information on the AA1000 standard
The AA1000 standard
The AA1000 is a standard created in 1999 by the Institute of Social Ethical Accountability. Its objective is to guarantee the quality and transparency of the reports, appraisals and spreading of information by companies and organisations concerning the social and ethical aspects of their activity.
The standard must serve to help organisations to:
- Define their objectives
- Measure and audit their progress
- Communicate the actions taken
- Establish mechanisms to obtain the opinions and comments of their stakeholders.
The standard includes a series of recommendations on how to make the accounts transparent. One of the main recommendations is on the procedure the company should adopt to identify the indicators of its activities that are key for its stakeholders.
”la Caixa”, following the AA1000, holds annual meetings with representatives of its stakeholders, in order to receive their views on the Report and the themes to be included in the next report.
Second step: Selecting and prioritizing the subjects
Once there has been a first selection of themes, their level of importance is determined by means of three criteria:
- the degree of importance given the theme by the Entity’s various stakeholders,
- its importance for the strategy of ”la Caixa” and the Entity’s capacity of influence on it,
- the degree of maturity within the sector.
Depending on the combination of these criteria, shown in a relevance matrix, the subject is included in the report or on the web site or it is decided that it should not be reported.
For the 2010 Corporate Responsibility Report, the issues of highest priority for "la Caixa's stakeholders were determined, based on the materiality study carried out. These issues are indicated below:
